Please note that these are the Terms & Conditions.
To view our additional Croatia Terms & Conditions, please scroll to the bottom.
Whereas I, the undersigned have engaged Xpand to assist with arrangements for vacation planning and for assistance in booking of accommodations and such tours, events and guiding services as to which I have agreed;
And Whereas it is a condition of participation in the tour and events which I seek that I have read and understand that there are limits to the liability of Xpand based upon the fact that I will be visiting a foreign country with its own laws and customs and Xpand will be engaging subcontractors on my behalf;
I hereby confirm that I have read and understand the following:
1. It is hereby understood that the standard of care of Xpand is limited to that of an ordinary tour operator to make reasonable inquiries as to the reliability and reputation of any sub-contractors or agents, it is understood that the resources of Xpand are limited in that regard by their location in the United States, is not a licensed tour operator at my destination(s) and therefore must engage sub-contractors and agents and is without staff or permanent agents at my proposed destinations, and it is acknowledged that I am responsible to make my own independent investigations or inquiries if I have any concerns.
2. I hereby confirm that I assume the normal risks of travel to my intended destinations and participation in the activities I am seeking, confirm that accidents, property damage, serious bodily injuries, and fatalities can occur during adventure travel and confirm that any recourse I may have therefore will lie only directly against the airlines, hotels, inns, restaurants, travel agencies, transportation providers, tour guides, visited sites or other contracted entities and employees or associates thereof. I understand that if I chose to travel in the ocean, on highways, railways, roads, or streets I do so at my own risk and release Xpand from liability for any damages, injuries, or death that might occur to me or anyone else.
3. Knowing that risks exist I hereby release and save harmless Xpand, it’s employees, agents, and volunteers, from any liability whatsoever in relation to the arrangements and my participation in the programs or tours arranged PROVIDED HOWEVER THAT nothing in this document relieves the liability of any contractor with whom I have directly contracted or Xpand has contracted on my behalf, notwithstanding that the arrangement was facilitated by Xpand OR relieves Xpand from liability arising from deliberate acts by their employees or fraud or theft by them.
4. I understand that I am responsible to place and must have in place insurance for overseas health care for sickness or injury, trip cancellation and emergency repatriation to my home and confirm that I will make no misrepresentation respecting the status of my current health to my insurer.
5. Valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by the Company regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and the Company is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
6. I understand that Xpand is not responsible for any possessions that I take on my tour, that they may be at risk and acknowledge that I have been advised to minimize the value of possessions and to acquire insurance for the loss or theft of valuable possessions and that my standard homeowner coverage is likely inapplicable. (i.e., leave the diamonds, gold, cash, important hard-drive data and superfluous camera lenses at home.)
7. I understand that there are strict laws at my intended destination respecting possession of banned substances or participation in inappropriate conduct including but not limited to sexual contact with minors, agree to abide by the laws of the land, and understand that Xpand has a zero tolerance policy for breaches of local laws which will result in immediate termination of our arrangement following which Xpand will have no further responsibility for me or further obligation to provide services and I will be on my own.
8. I understand that there is a $35 late fee for every week that payments are late from being received on their allotted due dates as noted on your invoices.
9. I understand that there is a $45 late fee added to the sign up fee when signing up for a tour that is within two weeks of the departure date.
10. I understand that my initial deposit is non-refundable and that if I have negotiated a payment plan with installment dates failure to make an installments on the scheduled date including NSF cheques, Account Closed or Stop Payment will result in cancellation of my tour and all amounts paid at that time will be forfeited as liquidated damages without prejudice to the right of Xpand to recover any additional losses.
11. I understand that my deposit is non-refundable but can be used towards any tour in the future unless I cancel within the 100% cancellation fee time range in which case the deposit will be forfeited. (within 2 weeks of a tour start date) (with a maximum of TWO canceled tours allowed for each deposit, which will afterwards then be considered to be null & void.)
12. I understand the following cancellation policies regarding canceling any or all of the tours that I sign-up for, and all of the potential monetary consequences that result from such:
All Tours (Except for Croatia - see those details below)
If a tour is canceled more than 3 months prior to departure, all payments (except for your deposit) are refundable.If a tour is canceled from 2-3 months prior to departure, there will be a cancellation fee equal to 25% of the tour cost.If a tour is canceled from 2 weeks - 2 months prior to departure, there will be a cancellation fee equal to 50% of the tour cost.If a tour is canceled less than 2 weeks prior to departure, 100% of the tour cost is forfeited + the tour deposit.YachtLife Cancellation Policy
Scroll down to see the Croatia Terms & Conditions for the Cancellation Policy.
13. I understand that Xpand requires a minimum of 72 hours notice prior to the start date of my tour to notify them if I will not be attending the tour in order for my deposit to be transferable to a future tour. If I do not notify Xpand prior to 72 hours of the start date, I will be considered as a "no show" client and my deposit will be considered null & void and all tour payments will be forfeited.
14. I understand that Xpand has promotional pricing from time to time and those prices are for new customers only and do not apply to people who have made their deposit already. Unless otherwise stated each tour can only have one discount applied. Certain discounts and promotions are available only through direct bookings on our website, and unavailable through third-party booking sites.
15. I understand that promo-codes for discounts may only be used at the point of purchase and cannot be combined with any other sale, promotion or voucher.
16. I understand that vouchers can only be used on regular priced tours (the type of tour may vary depending on the voucher itself) and cannot be applied against tours on sale or in conjunction with any other promotion or discount (including the alumni discount.) You will be granted the discount of highest value upon the time of sale.
17. I understand that Xpand has the right to cancel any tour 30 days prior to departure if there are not enough people on the tour; in the event of cancellation prior 30 days prior to departure, I can choose to get a full refund of my tour fees or choose another departure date.
18. Finally, I understand that Xpand reserves the right to cancel any trip or make any changes to itineraries, departure dates or return dates without refund occasioned by circumstances that arise that make the booking impossible, which are out of Xpand's control by the actions or policies of subcontractors including partners of Xpand, airlines, occasioned by dangerous weather, natural disasters, war or insurrection.
Additional Croatia Terms & Conditions
Booking & Payment
No person may make more than one booking per trip on the same week without express written permission. If you wish to request permission, please contact info@expand.community
We reserve the right to change your ship to one of the same level & quality.
If we impose a ship change to either a higher quality ship or a lower quality ship than what you signed up for then you will have the option of accepting the change to another ship at the offered rate or another date if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or you may cancel and receive a full refund of all monies paid (excluding any amendment charges). Should you decide to cancel, you must do so within 14 days of being informed of the price increase or ship change.
It is your responsibility to check the payment dates and ensure that your payments have been made in accordance with the payment installment plan. Failure to pay an installment by the correct date will mean Xpand will have the right to cancel the booking with no refund. If you prefer you can pay the entire balance in a lump sum prior to the deadline to avoid this situation. If you require an extension you can request one in writing to Xpand by emailing info@expand.community. If the extension is granted we will confirm in writing by email & there will be a late fee of $50 USD.
Your spot will not be confirmed until you have made your 10% deposit payment. We will process sign ups in the order in which we receive the deposit payments. Your 10% deposit is non refundable/non transferable.
Cancellation
Cancellation must be received in writing via email to info@expand.community. If we do not respond to your cancellation, then it has not been processed, so please follow up within 72 hours if confirmation isn’t received.
The charges for cancellation are as follows based on the value of your booking:
If canceled prior to 90 days before the sailing date, 50% of tour value will be non-refundable.
If canceled within 90 days before the sailing date, 100% of the tour value will be non-refundable.
Ship change requests will be accommodated if available at the discretion of Xpand. There will be a fee of $150 USD to change ships.
If you are unable to attend the trip you can transfer your spot to another person to avoid cancellation fees. You must inform Xpand of the change in writing & pay a $150 USD transfer fee to make the name change.
Other
Xpand does not sell travel insurance. However, you must buy travel insurance before going on holiday. If you are sailing, you should make sure that your insurance policy covers adventurous activities such as sailing. Please read your policy carefully to ensure it complies with this requirement. It is a condition of your booking that you have a suitable travel insurance policy in place. Xpand accepts no liability to those who travel without travel insurance in breach of this clause.
If, while on holiday, your behavior poses a danger to you or those around you, causes or is likely to cause damage to people or property, breaches any local law, or causes a public nuisance Xpand will have the right to cancel your booking without paying you any refund. This means (among other things) that you could be made to leave a yacht you have booked mid-way through your booking.
Image Collection
Xpand may collect still and video images of you during the course of your holiday for advertising and promotional purposes. By booking through Xpand you agree that such images may be collected and used by Xpand however Xpand sees fit including commercial use and sale of the images. The images may be cropped, altered, combined or otherwise edited. You also agree that Xpand will retain ownership of all rights in connection with such images. If you do not wish to be on camera/ video then bring this to the attention of Xpand by sending an email to info@expand.community before the commencement of your holiday. This should include the name and contact details of the person who does not wish to be photographed or videoed along with your booking number and contact details.